Your CheckBox System includes one year of Site Support and a one year hardware warranty, providing you and your staff toll free support should you need it during our regular business hours. After the first year you can extend your Site Support and hardware warranty with an extended support plan.

To extend your support or to add guest support please call 866.345.9434 or email support@checkboxsystems.net.

You can also provide your guests around-the-clock live, U.S. based toll free support with CheckBox Guest Support. Guest Support provides assistance for guests to help with any issues or questions they have connecting to the Internet.

• 24/7 live U.S. based support for guests and end users
• Dedicated toll free number
• Tracking of support incidents and escalation
• Can be used seasonally - No contracts or commitments!
• Complies with major brands HSIA requirements
• Only $1.50 per unit per month!

Guest support is provided by a professional live U.S. based support staff at a dedicated toll free support number, and is available 24 hours a day, everyday. Support staff are available to assist guests and users connecting to the Internet service, configuring wireless settings and logging on.

Support staff have instant real-time access to your system, can perform diagnostics and when appropriate restart networks and alert property management to issues, as well as escalating critical system issues to advanced technical support.

Guest Support is an add-on for Site Support. Properties using Site Support must have active Site Support.

Guest Support is priced on a per-room/per-campsite/per-boat-slip basis for $1.50 per month.

Plans are available for restaurants, retail and other locations as well.

All CheckBox Systems include 1 year of Site Support and a one year hardware warranty. Site Support includes telephone and email support for the property management and employees during normal business hours. Site support does not include supporting guests.

Properties on Site Support also automatically receive software updates and upgrades at no additional cost. Updates and upgrades are installed automatically with no effort required by the property. These updates help keep your system performing at it’s best and add new features as soon as they become available.

Site Support includes a management portal, allowing properties to access their systems remotely without a static IP address or changes in company firewall settings and can be accessed from anywhere.

From the portal properties can access management screens, print tickets, set up automatic email and text alerts and update contact information for support notification of system issues.

Site Support also includes access to S/A/F/E - the Survey And Feedback Engine, a system to allow guests to directly message the property in real time and for the property to be able to push messages to guest’s devices in real time and to send messages and surveys to guests after they have left the property.

Site Support is not required for your system to operate, however some features, including S/A/F/E and the remote portal require Site Support for access.