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Customer Service

Warranties and Service

We have worked hard to design the best possible system for you and your guests. We want you be completely satisfied with your system. If you are not completely satisfied  please let us know and we will try to make it right. If you are still not satisfied you may return the system in it’s original condition within 30 days from the date of purchase for a full refund, less shipping and installation.

Unless otherwise indicated all systems include a one year warranty from the date of purchase and one year of standard support. This warranty covers repair or replacement of the components of the system as we determine necessary.  The warranty does not cover damage due to improper installation, use of unauthorized accessories  (including, but not limited to external antennas and power amplifiers) lightning, vandalism or physical abuse. Standard support is for use by the site management and employees and is provided via telephone or email at our option delivered during standard business hours. Standard support does not include guest support, on-site visits, after hours calls, or assistance with other network issues and items not related to this system. In no event shall CheckBox Systems be responsible for consequential damages due to the failure of this system or any of it’s components. We reserve the right to terminate support in the unlikely event of excessive, or abusive calls. Under no circumstances will Checkbox Hotspots liabilities exceed the original purchase price of the product. This is a network access device, and the end user is ultimately responsible for network and data security.

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